• Understands that communication, oral and written, is its main tool.
• Knows the specific customer behaviors of their target audience.
• Talks about the best features of the brand with agility.
• Tells stories that connect with people from emotion and values.
• Is aware of the most influential circle of the niche to which their brand belongs.
• Constantly updates about the media landscape and its evolution, to recognize trends in radio, TV, newspapers and magazines, digital media, social networks and whatever else emerges, like podcasts.
• Is aware of the trending topics so they know what to communicate and how.
• Is constantly informed about the international and local events. This way they can identify short-term opportunities, but also potential crises that may affect their alliances.
• Can go from the offline to the online worlds with ease.
• Is analytic because of its interest in knowing what is changing and how to adapt.
• Maintains close contact with the media, journalists and influential people.
• Knows perfectly what the values of the brand are, what makes it unique and is motivated by the core business.
• Encourages that good communication practices are also applied internally.